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Terms of Service

1. Acceptance of Terms

By accessing or using purplehealth.co (the “Website”), booking an appointment, requesting a prescription transfer, or purchasing products through our online store, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our Website or services.

These Terms apply in addition to, not in place of, any consent forms, intake forms, or care agreements you complete in person or online at our clinic or pharmacy.

2. About Our Services

Purple Medical Clinic & Pharmacy (“Purple Health,” “we,” “us,” or “our”) operates:

A walk-in and family medical clinic in Mission, British Columbia;
Purple Pharmacy, a dispensing pharmacy in Mission, British Columbia; and
An online store offering select health and wellness products.

Our Website also references Pharmasave – Prince Rupert, an affiliated pharmacy location in Prince Rupert, British Columbia.

3. Not Medical Advice — No Doctor-Patient Relationship Via the Website

Our Website is for general information and to help you access our services. It is not a substitute for professional medical advice, diagnosis, or treatment, and nothing on our Website should be relied on as medical advice.

Browsing our Website, submitting a contact or intake form, or booking an appointment does not, by itself, create a doctor-patient or pharmacist-patient relationship. That relationship begins only once you have been accepted as a patient and receive care directly from one of our physicians or pharmacists.

If you have a medical emergency, call 911 or go to your nearest emergency room. For non-emergency medical questions, call 811 (HealthLink BC) or contact our clinic directly.

4. Appointments and Booking

Appointments can be requested through our third-party booking platforms (currently Cortico and MyHealthAccess), by phone, or by submitting our online new patient intake form. These booking platforms are operated by third parties and are subject to their own terms of use.

Booking a time slot does not guarantee an appointment until confirmed by our clinic.
Please arrive on time; late arrival may require rescheduling.
We may cancel or reschedule appointments due to circumstances beyond our control (such as physician availability or emergencies), and will make reasonable efforts to notify you.
Any cancellation or no-show policy will be communicated to you directly by our clinic.

5. Pharmacy and Prescription Terms

Our pharmacy dispenses prescription and over-the-counter medications in accordance with applicable British Columbia pharmacy regulations and the standards of the College of Pharmacists of BC.

Prescription transfers — you may request to transfer a prescription to or from Purple Pharmacy (Mission) or Pharmasave – Prince Rupert using our online transfer request form or by phone. Transfers are subject to pharmacist review, applicable regulations, and the policies of the pharmacy your prescription is being transferred from.
Refills — refill requests are subject to your prescription having remaining authorized refills and pharmacist approval.
All dispensing decisions remain at the professional discretion of our licensed pharmacists, and may be declined where clinically or legally appropriate.

6. Online Store: Orders, Pricing, and Payment

Product descriptions, images, and prices on our Website are provided for information and are subject to change without notice.
We make reasonable efforts to ensure pricing and product information are accurate, but errors may occur. If we find a pricing or listing error on an order you have placed, we will contact you before completing the order.
Placing an order is an offer to purchase; we may accept or decline any order at our discretion (for example, due to stock availability or a pricing error).
Payment is processed securely through our third-party payment processor at the time of order. We do not store your full payment card details on our own servers.
All prices are in Canadian dollars unless otherwise stated.

7. Shipping and Delivery (British Columbia)

We currently ship and deliver within British Columbia only.
Local delivery may be available at no charge in the Prince Rupert area; other BC addresses are shipped at the rate shown at checkout.
Delivery times are estimates only and are not guaranteed.
Risk of loss for products passes to you upon delivery to the address provided at checkout.

8. Returns and Refunds

If you are not satisfied with a product, contact us using the details below and we will do our best to help.
For safety and regulatory reasons, certain items — including medications and opened health or hygiene products — cannot be returned or refunded once dispensed or opened, except as required by law.
Where a return is accepted, refunds are issued to the original payment method.

9. Accounts and User Conduct

If you create an account on our Website, you agree to:

Provide accurate and complete information;
Keep your login credentials confidential and notify us of any unauthorized use of your account; and
Be responsible for activity that occurs under your account.

You agree not to use our Website to:

Submit false, misleading, or fraudulent information;
Attempt to gain unauthorized access to our systems or other users’ accounts; or
Use our Website for any unlawful purpose.

10. Intellectual Property

All content on our Website — including text, graphics, logos, and images — is owned by or licensed to Purple Medical Clinic & Pharmacy and is protected by copyright and trademark law. You may view and print content for personal, non-commercial use only. You may not copy, reproduce, or distribute our content for any other purpose without our written permission.

11. Third-Party Services

Our Website links to or integrates with third-party services, including our appointment booking platforms, online payment processing, and Pharmasave – Prince Rupert. These third parties operate under their own terms and privacy policies, which we encourage you to review. We are not responsible for the content, accuracy, or practices of third-party services.

12. Limitation of Liability and Disclaimers

Our Website and its content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by law, Purple Medical Clinic & Pharmacy will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Website or services, including but not limited to loss of data or lost business, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits our liability for matters that cannot legally be limited or excluded under British Columbia or Canadian law, including liability in connection with the professional provision of medical or pharmacy care by our clinic and pharmacy under applicable professional and regulatory standards.

13. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict of law principles. You agree that any dispute arising from these Terms or your use of our Website will be subject to the exclusive jurisdiction of the courts of British Columbia.

14. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised “Last updated” date. Continued use of our Website or services after a change takes effect means you accept the updated Terms.

15. Contact Us

Questions about these Terms can be directed to:

Purple Medical Clinic & Pharmacy
Unit 2, 32618 Logan Ave, Mission, BC V2V 6G3
Email: [email protected]
Clinic phone: +1 (604) 287-2999
Pharmacy phone: +1 (604) 287-2245